Purchasing & Delivery

If your purchase is in stock it will be posted the following business day, after receiving your order. It generally takes 1 – 2 business days for shipping, but if you live outside the express post network please allow 1 – 5 business days. Once shipped you will be emailed a tracking number which can be tracked at www.auspost.com/track.

For custom, school and club orders, your items will need to be manufactured. Please allow up to 5 days for this process and 1-2 days for express shipping. If you need your order urgently please contact hello@alciemay.com and we will endeavor to get your order to you in the required time.

International Shipping Delivery is sent by Australia Post’s Pack and Track Service. Please allow 5 – 15 business days for shipping. Once shipped you will be emailed a tracking number which can be tracked at www.auspost.com/track.

Please be aware that delivery may be delayed due to customs clearance.

Free postage on orders $100 and over within Australia

If you are a Brisbane local and wish to pick up your order please select 'pick up from Kelvin Grove' at the checkout